Compliance
Acceptable use
What OpenPhn may be used for — and what it may not.
OpenPhn accepts business communications placed for a lawful purpose with appropriate consent. The full policy is at openphn.com/legal/acceptable-use — that's the document you agreed to at signup.
The short version
Use OpenPhn for:
- Transactional — order confirmations, appointment reminders, delivery updates, account-security notifications.
- Existing-relationship — follow-ups with your own customers who have an active business relationship with you.
- Explicitly opted-in — any outreach where the called party previously gave you express written consent under TCPA.
Do not use OpenPhn for:
- Unsolicited telemarketing / cold outreach without prior express consent.
- Political, religious, or charitable solicitations.
- Debt collection (requires separate compliance review).
- Anything fraudulent, harassing, or designed to deceive the called party.
- Automated spam patterns — repeated unwanted calls to the same number trigger our anti-abuse heuristics.
Consequences
Violations can result in:
- Account suspension (we'll freeze API usage and send an email).
- Removal from our managed Twilio subaccount (if you're on OpenPhn-provisioned numbers).
- Referral to the FCC / FTC / state AG for severe violations.
See the linked policy for the formal grounds, dispute process, and refund treatment.